"In preparation for opening a new hospitality space at the winery, we turned to Bob at Open Hand Hospitality to assist us with the development of new 'steps of service' that would ensure that we create unforgettable experiences at Opus One. Bob was thorough and efficient in developing the service plans and worked very closely with the team to ensure a shared understanding of why we were implementing certain steps and eliminating others. He remained calm and objective throughout the roll-out and his final report was very helpful in creating additional training opportunities for team members. I enjoyed working with Bob and appreciate his commitment to the project."
Opus One Winery Vice President of Communications & Guest Relations